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Shipping policy
Shipping Policy
Thank you for shopping with ANSFIL. We aim to process and deliver your order as quickly and reliably as possible.
Shipping Coverage
We currently ship within the United States and to selected international destinations.
For U.S. orders, free standard shipping is available on orders over $50, excluding Alaska, Hawaii, and Puerto Rico. Shipping charges for locations or shipping methods that do not qualify for free shipping will be displayed at checkout.
International shipping availability and rates are determined based on the destination and will be shown at checkout when available.
Order Processing
Orders are generally processed within 1β2 business days after payment is successfully confirmed.
Orders are not normally processed or shipped on weekends or public holidays. Orders placed during weekends or holidays will be processed on the next available business day.
During holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer.
Estimated Delivery Times
Estimated delivery times after processing are generally:
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Standard Shipping: 2β10 business days
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Priority Shipping: 2β5 business days
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Express Shipping: 1β3 business days, where available
Available shipping methods may vary depending on your destination, product, warehouse location, and order value.
Delivery estimates are provided for reference only and are not guaranteed delivery dates. Carrier delays, severe weather, holidays, customs processing, or other circumstances outside our reasonable control may affect delivery times.
Multiple Shipments
ANSFIL works with multiple fulfillment locations. If your order contains multiple products, your items may occasionally be shipped separately.
When applicable, you may receive more than one tracking number for the same order. There will be no additional shipping charge solely because an order is divided into multiple shipments.
Order Tracking
Once your order has been processed and shipped, tracking information will normally be sent to the email address provided during checkout.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
If you have not received your shipping confirmation or tracking information, please contact us at:
Please include your order number so that we can assist you more efficiently.
International Shipping
International shipping may be available to selected destinations, including Canada, the United Kingdom, and certain European countries.
Delivery times for international orders may vary depending on the destination, carrier, and customs processing.
Import duties, customs fees, taxes, or other charges imposed by the destination country may apply. Unless otherwise stated during checkout, these charges are the responsibility of the recipient.
International shipping availability and applicable charges will be displayed at checkout where supported.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing your purchase.
If you notice an error in your shipping address, contact us as soon as possible at support@ansfil.shop. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been shipped.
Order Changes and Cancellations
We process orders quickly, so changes or cancellations may not always be possible after an order has been placed.
If you need to change or cancel your order, please contact us as soon as possible at:
If the order has already been shipped, it can no longer be canceled and may need to be handled according to our Refund Policy.
Lost, Damaged, or Missing Packages
If your package arrives damaged, appears to be lost in transit, or tracking shows delivery but you cannot locate the package, please contact us at support@ansfil.shop as soon as possible.
Please provide your order number, tracking information, and any relevant photos or details.
We will review the situation and, where appropriate, work with the shipping carrier to help resolve the issue.
For packages marked as delivered, we recommend first checking with household members, neighbors, building management, or the local carrier before contacting us.
Signature Requirements
Certain higher-value orders may require a signature upon delivery for security purposes.
If a signature is required for your order, this may be indicated in your shipping confirmation or tracking information.
Delivery Delays
ANSFIL cannot guarantee an exact delivery date because delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, customs processing, transportation disruptions, and public holidays.
If your shipment appears to be significantly delayed, please contact us and we will assist with checking its status.
Contact Us
For questions regarding shipping, delivery, tracking, or your order, please contact:
ANSFIL Customer Support
Email: support@ansfil.shop
Phone: +86 18814378824
U.S. Service Address:
5701 Fresca Dr
La Palma, CA 90623
United States