Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused, and returned with all original accessories, manuals, tags (if applicable), and original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@ansfil.shop.

Please do not send your item back without contacting us first. Returns sent without prior authorization may not be accepted.

Once your return request is accepted, we will provide instructions on how and where to send your package and, where applicable, a return shipping label.

Authorized returns should be sent to:

ANSFIL Return Address
5701 Fresca Dr
La Palma, CA 90623
United States

For any questions regarding returns, please contact us at support@ansfil.shop.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if your item is defective, damaged, or incorrect.

Please provide your order number and, when appropriate, photos or other information showing the issue so that we can evaluate the problem and provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or customized products

  • Gift cards

  • Items specifically marked as Final Sale

  • Items that have been damaged through misuse, improper handling, unauthorized modification, or normal wear and tear

These exclusions do not apply where a return or other remedy is required by applicable law.

If you are unsure whether your item is eligible for return, please contact us at support@ansfil.shop before sending it back.

Exchanges

The fastest way to receive a different product is to return the item you currently have. Once the return has been accepted, you may place a separate order for the replacement item.

If you received an incorrect, defective, or damaged item, please contact us first so we can determine the appropriate solution.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country where European Union consumer withdrawal rights apply, you may have the right to cancel or return your eligible purchase within 14 days without providing a reason, subject to applicable law.

Returned items must be in the same condition in which they were received and include the original packaging, accessories, and proof of purchase where applicable.

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.

Refunds

We will notify you once we have received and inspected your return and will let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:

support@ansfil.shop